Rethinking Experience Design for a New Reality — With Early Glimpses from National Audience Research
Recorded On: 06/01/2020
How will the museum experience as a whole need to change in the new normal? Join us for a lively conversation built around the 6 Ps of Experience Design, a framework for the cultural sector from Slover Linett. Co-facilitators Liz Kunz Kollmann and Tim Hallman will bring the visitor research and marketing strategy perspectives to the discussion, respectively, as Jen Benoit-Bryan and Peter Linett offer a preview of emerging findings from Culture & Community in a Time of Crisis: A Special COVID Edition of Culture Track, and discuss what those findings may mean in key areas of the museum experience: programming, people, place, policies, promises, and personality. This session is hosted by the Committee on Audience Research and Evaluation (CARE) and the Public Relations and Marketing Network (PRAM).